Returns & Refunds
Return Policy Overview
Return Timeframe
You have 7 days from the date of delivery to initiate a return request. Items must be in their original condition, unused, and with all tags attached.
Eligibility
Returns are accepted for items that are defective, damaged, incorrect, or not as described. All returns are subject to inspection and approval.
How to Return Items
- Contact Us: Reach out to our customer service team via email or phone within 7 days of delivery.
- Provide Details: Share your order number, item details, and reason for return.
- Get Approval: Our team will review your request and provide return authorization if eligible.
- Pack Items: Pack the items securely in their original packaging with all tags and accessories.
- Ship Back: Follow the return shipping instructions provided by our team.
- Receive Refund: Once we receive and inspect the items, your refund will be processed.
Return Conditions
Items Must Be:
- In original condition
- Unused and unworn
- With original tags attached
- In original packaging
- With all accessories included
Items Cannot Be:
- Used or damaged by customer
- Missing tags or accessories
- Without original packaging
- Personalized or customized
- Beyond 7-day return window
Refund Process
Processing Steps
Once we receive your returned items, our team will inspect them to ensure they meet our return conditions. If approved, your refund will be processed within 5-7 business days.
Non-Returnable Items
- Underwear and intimate apparel
- Personalized or customized products
- Perishable items (food, beverages)
- Items damaged due to misuse or negligence
- Products without proof of purchase
- Items returned after 7 days from delivery
- Gift cards and vouchers
- Digital products and downloadable content
Return Shipping
Free Return Shipping
Return shipping is free for items that are defective, damaged, or incorrect. We'll provide a prepaid return label for eligible returns.
Customer-Paid Returns
For returns due to change of mind or other non-defect reasons, return shipping charges will be deducted from your refund amount. The exact cost will be communicated during the return authorization process.
Quick Links
Need Help with Returns?
Our customer service team is ready to assist you with any questions about returns or refunds.
Contact Support